e Somali Red Crescent Society (SRCS) is an independent, non-political humanitarian organization established in 1963. It operates through nineteen branches across Somalia and provides essential humanitarian and rehabilitation services nationwide.
SRCS is seeking a qualified Receptionist to join the Administration Department at the SRCS Mogadishu Rehabilitation Center. The role supports the Rehabilitation Program for Persons with Disabilities in Somalia.
The Receptionist will manage front desk operations, ensure proper patient registration, maintain accurate records, handle cost-sharing collections, and provide administrative support while maintaining confidentiality and professionalism.
Ensure reception is open and properly managed during working hours
Receive visitors and provide information about rehabilitation services
Register new patients and arrange appointments with Physiotherapy and Orthopaedic departments
Maintain patient confidentiality and secure sensitive information
Update records and conduct data entry in PMS5.1 and DCMS systems
Prepare monthly statistics reports for the Orthopaedic Department
Collect cost-sharing fees and submit funds to the Finance Office monthly
Maintain filing systems for patient records
Ensure reception area is clean, organized, and professional
Submit monthly activity and financial reports to Admin & Finance Manager
Perform additional duties as assigned
Bachelor’s Degree in IT, Computer Science, or related field
Proven work experience as a Receptionist or Front Office Representative
Experience working in a busy office environment
Proficiency in Microsoft Office Suite
Experience using office equipment (printers, fax machines, etc.)
Strong organizational and multitasking skills
Excellent written and verbal communication skills (Good English required)
Professional appearance and attitude
Strong customer service orientation
Ability to remain calm and positive under pressure
Commitment to Red Cross and Red Crescent fundamental principles
High integrity and teamwork skills
The Receptionist will report directly to the Admin & Finance Manager and will submit:
Monthly reception activity reports
Monthly cost-sharing financial submissions
